FAQ's

AUD, including GST. International visitors are prompted to switch currency based on location; you can also change it manually at the bottom of the site.

No — products are sold online only. The store is open 24/7; support hours are on the Contact page.

Australia Post Standard $10 (2–8 business days) or Express $20 (1–4 business days). Orders are usually dispatched within 2 business days.

International via FedEx Priority, estimated flat rates: New Zealand $45, United States $80, France $120, South Africa $120. Bulk or commercial orders may need a separate freight quote.

It's emailed as soon as the parcel is collected by the carrier. Domestic: Australia Post. International: FedEx unless another service was shown at checkout. Full shipping policy →

Yes. For a change of mind you have 30 days from delivery, for a refund, store credit or exchange. You can open the box to check fitment, but the item must be unused, never installed, complete and in its original packaging. Refunds are normally processed within 7 business days of the item arriving back.

Used or installed items can't come back for a change of mind. A fault is different: see the warranty question below.

Through your account login. Requests are subject to approval. Once approved we email you a prepaid return label. That includes change-of-mind returns on orders delivered in Australia; international change-of-mind returns are sent back at your own cost.

The original shipping and shipping protection charges aren't refunded on a change-of-mind return. Returns & refunds policy →

Email us straight away with your order number and we'll sort it.

We put it right on every order, with a replacement or a refund. You deal with us, not the carrier.

If you added Shipping Protection, use the priority claim form on the Returns & refunds page: we reply within one business day and send your replacement by Express as soon as the claim is approved. If you didn't, message us through the Contact page and we'll sort it out with the carrier for you, which takes longer.

An optional extra you can switch on in the cart, priced at about 5% of your order. It is never added unless you choose it.

Every order is already looked after if it is lost or damaged on the way. Shipping Protection adds our priority service: a reply within one business day, and a replacement sent by Express as soon as your claim is approved, with no waiting for the carrier's investigation. It is a service from AutoChimp, not an insurance policy. The details are in our Terms and Conditions.

AutoChimp products come with a 3-year warranty against defects, on top of your rights under the Australian Consumer Law. If something fails, start a return through your account login or email support@autochimp.com.au with your order number. We repair or replace it, or refund you if we can't, and we cover the return postage within Australia. Full warranty terms →