Warranty

Last updated: 20 September 2026

AutoChimp-branded products come with a 3-year warranty against defects. This page sets out what the warranty covers and how to claim. It applies in addition to your rights under the Australian Consumer Law.

Who gives this warranty

AutoChimp Enterprises Pty Ltd trading as AutoChimp Electronics (ABN 25 635 840 185)
36 Drummond Street, Greenvale VIC 3059, Australia
Phone: +61 411 101 737
Email: support@autochimp.com.au

What is covered and for how long

If an AutoChimp-branded product turns out to have a defect in materials or workmanship within 3 years of the date of purchase, we will repair or replace the product or the faulty part, free of charge. If we cannot repair or replace it, we will refund the price you paid for it.

What is not covered

To the extent permitted by law, this warranty does not cover damage caused by incorrect installation, misuse, accident, neglect, unauthorised modification or use contrary to the instructions, to the extent that conduct caused the problem. It does not cover the cost of removing or refitting a product. These limits apply to this warranty only. They do not limit your rights under the Australian Consumer Law, including any right to compensation.

How to claim

1. Stop using the product if continued use could cause damage or a safety risk.
2. Within the warranty period, email support@autochimp.com.au, phone +61 411 101 737, or write to us at the address above. You can also start a return through your AutoChimp account.
3. Give us your order number or other proof of purchase and a description of the fault. We may ask for photos or a short video.
4. Please do not send anything back until we reply with return instructions.

Who pays for what

Orders delivered in Australia: we email you a prepaid return label, and we pay to send the repaired or replacement product back to you. It costs you nothing to claim.

International orders: contact us first. Once the fault is confirmed we reimburse your reasonable return shipping cost (send us the receipt) and we pay to send the repaired or replacement product back to you.

Your rights under the Australian Consumer Law

The benefits this warranty gives you are in addition to other rights and remedies you have under a law in relation to our goods.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.