Shipping Policy

AutoChimp is based in Melbourne, Australia. We focus primarily on shipping within Australia. Tracking is provided for shipped orders.

Processing time

Orders are typically prepared for dispatch within 2 business days. Processing may take longer during busy periods, for special orders or where a product page states a different lead time.

Shipping within Australia

• Standard Australia Post — AUD $10: estimated delivery 2–8 business days after dispatch.
• Express Australia Post — AUD $20: estimated delivery 1–4 business days after dispatch.

Delivery timeframes are estimates provided by the carrier and are not guaranteed. Remote areas may take longer.

International shipping

We currently offer international shipping to New Zealand, the United States, France and South Africa using FedEx International Priority. The following estimated flat rates apply:

• New Zealand — AUD $45
• United States — AUD $80
• France — AUD $120
• South Africa — AUD $120

These are estimated flat rates for normal retail orders. Commercial, distributor, unusually large or bulk orders may require a separate freight quote. The shipping charge displayed at checkout applies.

International customers are responsible for any import duties, taxes, customs charges or clearance fees imposed by the destination country. Delivery timeframes vary by destination and customs processing. We may contact you or cancel and refund an order if carrier, customs, product or destination restrictions prevent shipment.

Tracking, addresses and delays

• A tracking number is emailed after the carrier accepts the parcel.
• Please check the delivery address before completing checkout. Contact us immediately if it needs correction.
• If tracking shows an unexpected delay or delivery issue, email us with your order number.

If your order is lost or damaged on the way

We put it right on every order, with a replacement or a refund. You deal with us, not the carrier. Contact us with your order number and, for damage, photos of the item, the packaging and the shipping label. A lost parcel may need to go through the carrier’s investigation before we replace or refund it.

Shipping Protection (optional)

Shipping Protection is an optional extra you can switch on in the cart, priced at about 5% of your order. It is never added unless you choose it. It adds our priority service: a reply within one business day, and a replacement sent by Express as soon as your claim is approved, without waiting for the carrier. Claims are made with the Shipping Protection claim form.

Shipping Protection is a service provided by AutoChimp, not an insurance policy. The full terms are in section 7 of our Terms and Conditions.

Contact

Email: support@autochimp.com.au
SMS or call: +61 411 101 737
Contact form: AutoChimp Contact Us