Shipping Protection is our optional priority service for deliveries. If your order included it and your parcel is lost or arrives damaged, this is the fastest way to get it fixed.
What you get
- A reply within one business day.
- A replacement sent by Express as soon as your claim is approved, without waiting for the carrier’s investigation. Or a refund, if you prefer or if the item is out of stock.
How to make a claim
Use the Shipping Protection claim form on our Returns & Refunds page. Enter your order number, the email on the order and what happened. If the item arrived damaged, email photos of the item, the packaging and the shipping label to support@autochimp.com.au with your order number in the subject line.
Order did not include Shipping Protection?
We still put it right. If your order is lost or arrives damaged, contact us through the Contact Us page with your order number. We sort it out with the carrier for you and replace or refund the order. It takes longer than a Shipping Protection claim, because a lost parcel has to go through the carrier’s investigation first.
Shipping Protection is a service provided by AutoChimp, not an insurance policy. The full terms are in section 7 of our Terms and Conditions. Nothing on this page limits your rights under the Australian Consumer Law.